Returns & Refunds

This is the description for the Returns process

Your 14-day money back guarantee

If you're not completely satisfied with the goods you receive, we'll offer you a money back guarantee.

Returning an item

If you are not satisfied with your purchase for any reason, please contact us within 14 days of receipt on the telephone number displayed at the top of this website.  We will arrange to collect the goods and process a refund. We will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.  

We will only refund you using the same credit or debit card used to pay for the goods.

Exchanging an item

To exchange an item please visit your nearest cash & carry depot where you’ll be able to exchange your order on the spot (subject to availability).

If you prefer to use our other returns methods, simply return the unwanted item following our returns procedure and place a new order online for the product you'd like. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date of purchase or the date you received your order.

Refund policy

If you cancel your order before it is despatched, we will refund you in full within 14 days of being informed of your decision to cancel. 

If you decide to return your order, we will refund you in full within 14 days of collecting the goods, providing goods are returned unused and in original packaging and condition.

We will only refund you using the same credit or debit card used to pay for the goods.

Did you find what you were looking for?

Only use the form below to ask a question about this specific product.
For all non-product related enquires please use our contact form (https://london.cpldistribution.co.uk/contact-us)

© CPL Distribution Limited

VAT Number 651611950 | Registered Number 00544782 | Registered office:
Westthorpe Fields Road, Killamarsh, Sheffield S21 1TZ